Sometimes misunderstandings happen on the phone because we are too shy to ask for clarification or don't want the other person to wait. It is important to ask the other person in a polite manner to repeat or wait. It is extremely important to have the right information rather than the wrong information.
Requesting to speak slowly
Sorry, could you please speak slowly?
Sorry, could I get your name again?
Could you please spell your name for me?
Would you mind spelling the name of the street please?
Could you repeat that for me please?
So that was...(it is very important to repeat the information)
If someone calls you and you are not ready to speak, don’t hang up on them.
Tell them the truth.
Could you please hold for a second?
Could you please hold while I get a pen?
Could I call you back in 10 minutes? What is your name and number?
I have a call on another line. Would you mind if I put you on hold for a second?
I don’t have good reception right now, can I call you back? Please text me your name and number.
